Customer Success Remote (US) Full-time Mid

Customer Success Manager

VerifyStack $110K – $150K + equity Remote (US)

About the Role

We're hiring a Customer Success Manager to be the primary point of contact for VerifyStack's enterprise customers. You'll drive adoption, reduce churn, and ensure customers get maximum value from our fraud detection platform — partnering with technical teams to optimize their detection strategies.

What You\'ll Do

Own a portfolio of 30–50 enterprise accounts, serving as their trusted advisor for fraud detection strategy
Lead onboarding for new enterprise customers — guiding them through integration, policy configuration, and threshold tuning
Conduct quarterly business reviews presenting ROI analysis, fraud trend insights, and optimization recommendations
Monitor customer health metrics (API usage, false positive rates, decision volumes) and proactively address concerns
Collaborate with engineering and product teams to translate customer feedback into feature requests and bug reports
Create and maintain customer-facing documentation, best-practice guides, and training materials
Identify upsell and expansion opportunities (higher tiers, additional API products, professional services)
Build and nurture relationships with technical stakeholders (security engineers, CTOs, fraud analysts) and business leaders

Requirements

3+ years of customer success, account management, or technical consulting experience in B2B SaaS
Strong technical aptitude — comfortable reading API documentation, discussing JSON payloads, and understanding system architecture
Excellent communication and presentation skills for both technical and executive audiences
Experience with customer health scoring, churn prediction, and renewal management
Data-driven mindset — ability to analyze usage metrics, build reports, and present insights
Experience with CRM tools (Salesforce, HubSpot, or similar)
US-based (for timezone overlap with primary customer base)

Nice to Have

Background in fraud prevention, payments, risk management, or cybersecurity
Experience supporting developer-focused products or APIs
Familiarity with SQL for custom reporting
Experience in a high-growth startup environment
Multilingual ability (Spanish, Portuguese, or French)

Benefits & Perks

Competitive salary ($110K–$150K) plus meaningful equity
Fully remote (US-based)
Unlimited PTO with a 3-week minimum encouraged
$2,000 home office stipend
$1,500 annual learning & conference budget
Comprehensive health, dental, and vision insurance
Mental health support
401(k) matching

Interested?

Send your resume and a brief note about why you\'re excited about this role. We review every application.

Apply via Email

Or reach out on LinkedIn

About the Role

What You\'ll Do

Own a portfolio of 30–50 enterprise accounts, serving as their trusted advisor for fraud detection strategy

Lead onboarding for new enterprise customers — guiding them through integration, policy configuration, and threshold tuning

Conduct quarterly business reviews presenting ROI analysis, fraud trend insights, and optimization recommendations

Monitor customer health metrics (API usage, false positive rates, decision volumes) and proactively address concerns

Collaborate with engineering and product teams to translate customer feedback into feature requests and bug reports

Create and maintain customer-facing documentation, best-practice guides, and training materials

Identify upsell and expansion opportunities (higher tiers, additional API products, professional services)

Build and nurture relationships with technical stakeholders (security engineers, CTOs, fraud analysts) and business leaders

Requirements

3+ years of customer success, account management, or technical consulting experience in B2B SaaS

Strong technical aptitude — comfortable reading API documentation, discussing JSON payloads, and understanding system architecture

Excellent communication and presentation skills for both technical and executive audiences

Experience with customer health scoring, churn prediction, and renewal management

Data-driven mindset — ability to analyze usage metrics, build reports, and present insights

Experience with CRM tools (Salesforce, HubSpot, or similar)

US-based (for timezone overlap with primary customer base)